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Code of Practice

CODE OF PRACTICE
Odyssey 5G Broadband Limited


This Code of Practice outlines Odyssey 5G Broadband Limited’s commitment to providing a high standard of customer service and transparency in all our dealings. It includes information about how to get help, how to make a complaint, and what standards you can expect from us.

  • 1. Company Details
    Trading Name: 5Gbroadband.ie
  • Company Name: Odyssey 5G Broadband Limited
  • Registered Address: Unit A1-A4, Greenogue Square, Greenogue Business Park, Rathcoole, Dublin, Ireland, D24 Y938
  • Phone: 01 963 63 63
  • Email: info@5gbroadband.ie
  • Website: www.5gbroadband.ie

 

2. Customer Service Commitment
We are committed to delivering reliable broadband services backed by professional and responsive customer care. Our services are provided with reasonable skill and care, and we continuously work to improve service quality.

3. Contacting Us
You can reach our customer care team via:

  • Phone: 01 963 63 63
  • Email: info@5gbroadband.ie
  • Online Form: Available on our Contact Page

 

4. Complaints Procedure
If you’re not satisfied with our service, we encourage you to contact us so we can resolve the issue promptly.

Step 1 – Contact Customer Support
Call us on 01 963 63 63 or email info@5gbroadband.ie. Please provide:

  • Your name and account number
  • The nature of the complaint
  • Any supporting details

 

Step 2 – Escalation
If your complaint is not resolved, you can request escalation to a supervisor or manager.

Step 3 – External Resolution
If you’re still unsatisfied after our internal complaints process, you may contact the Commission for Communications Regulation (ComReg):

  • Website: www.comreg.ie
  • Phone: 01 804 9668

 

5. Services for Vulnerable Users
If you are elderly, disabled or require accessible services, please let us know. We will make every effort to provide suitable equipment or support based on your needs.

6. Disconnection and Suspension
We reserve the right to suspend or terminate service in line with our Terms and Conditions. Reasons may include non-payment, breach of contract, or misuse of the network.

7. Your Responsibilities
Customers are expected to:

  • Use services in accordance with our Terms
  • Pay all charges due
  • Refrain from illegal, abusive or commercial misuse of the service

 

8. Further Information
For full terms of service, visit: www.5gbroadband.ie/terms