YOU MUST READ AND ACCEPT THE FOLLOWING BEFORE USING OUR SERVICE:
YOU MUST READ AND ACCEPT THE FOLLOWING BEFORE USING OUR SERVICE:
- YOUR AGREEMENT WITH US
1.1. Your agreement is with 5G Broadband. The following Terms apply to your use of our Services. When signing up for use of the Services, you will be required to accept these Terms, along with the terms of any of the following which may be applicable;
• your application form,
• any service specific terms and conditions which relate to specific services chosen by you,
• your Price Plan,
• or promotions, which together form the Agreement.
1.2. Other related 5G Broadband products or services (including add-ons and Third Party Services) or any promotions may be subject to their own distinct terms and charges. A copy of all terms and policies can be found at www.5gbroadband.ie.
1.3. Acceptance of your application and connection to the Services is conditional upon
• you having and maintaining a credit rating satisfactory to us and providing us with such financial security as we may reasonably require,
• you providing valid proof of identity/address and such evidence of residency in Ireland as we may require,
• you being over 18 years of age if you apply for our bill pay services
• and accurate completion of your application form and the giving of such other information as we may request. We reserve the right to refuse any application.
1.4. Our agents are not authorised to change this Agreement or to agree any provision inconsistent with these terms. We may change, terminate or withdraw this Agreement, any part of the Services or our Price Plans for any commercial, legal, technical or operational reason and any important changes will be notified to you in advance and in accordance with the EC (Electronic Communications Networks and Services) (Universal Service and Users’ Rights) Regulations 2011. If required, we will let you know at least 30 days in advance of changes we make to your Agreement by contacting you and, in the event of receiving any such notification, you will have the option to terminate the Agreement without penalty during that notice period, subject to payment by you of all Charges due to date. Your continued use of the service after the notice period signifies your acceptance of any amendment.
1.5. We may change Service delivery methods or platforms from time to time which may require you to change Equipment and/or Equipment settings to continue to avail of the Services. You agree that such changes to the Service do not constitute modification of your contract for that Service and you confirm that you do not require individual notification regarding any such modification.
1.6. This Agreement is personal to you. Unless we give you prior consent, you cannot pass your rights or responsibilities under this Agreement or transfer or assign this Agreement to anyone else, even if you nominate any other person to make changes to your account. It is your sole responsibility to make sure all services on your account are used in accordance with this Agreement.
1.7. Your 5G Broadband account will contain Customer Information, usage details and other information relating to all services being provided under that account. You can choose to provide other individuals with access to view this information or make changes to your account by nominating an Authorised Contact or an End-User to your account by contacting us. Before this access is provided, we will inform you of, and you must accept, the terms and conditions (in particular the privacy implications) of that nomination. You can remove any access provided to another individual on your account at any time by contacting us.
1.8. We may, acting reasonably, freely transfer or assign this Agreement without notice and, in particular, we may freely transfer existing and/or future debts due to us without notice, save where required by applicable statutory provisions. You agree that we may contact any person named in any proof of identity and/or references provided by you in order to verify their accuracy (or continuing accuracy).
1.9. This Agreement is provided by us to you as a consumer for your private, personal and non-commercial use. If you use the Services for commercial purposes, you will not be entitled to rely on consumer rights legislation.
1.10. When does my Agreement start and end? This Agreement starts from when we connect you to the 5G Broadband Network unless we agree otherwise with you. We will continue to provide the Service to you until either of us decides to end the Agreement in the ways allowed under “Suspension” or “Termination” below.
1.11. Your Agreement is for the Minimum Term shown in your application form and/or Welcome Letter. You cannot move to a Price Plan of lower value during your Minimum Term. At the end of your Minimum Term, this Agreement will continue to run on a month-to-month basis until you decide to enter a new contract with 5G Broadband or either of us decides to end the Agreement in the ways allowed under “Suspension” or “Termination” below.
1.12. If you enter a “distance” or “off-premises” contract with us under the EC (Consumer Information, Cancellation and Other Rights) Regulations 2013 you may have the right to cancel this Agreement within your cooling off period, which expires 14 days following receipt of your goods or in the case of services, 14 days from the date your Agreement starts. To exercise this right to cancel you must notify us before the expiry of your cooling off period and you can do this by calling us or by sending cancellation email. This right is subject to us receiving the required notice, the payment of charges incurred by you prior to cancellation, and the return of all equipment provided to us. Where you have used the products or services supplied to you to avail of broadband services before the expiry of the cooling off period you will be liable for any diminished value of the products or services. You will only be liable for any diminished value of the goods resulting from the handling of goods beyond that necessary to establish their nature, characteristics and functioning.
- OUR SERVICE
2.1. We will use reasonable efforts to connect you to the 5G Broadband Network as soon as is practicable and to make the Service available to you at all times.
2.2. We continuously monitor network performance and we reserve the right to notify or disconnect service from very small number of users who place high demand on network resources (e.g. large bandwidths over long periods).
2.3. Due to the nature of broadband wireless technology, we are not in a position to guarantee or offer any minimum service levels as to the quality and availability of the Service other than as set out in this Agreement. You may experience issues, from time to time, which impact the quality and availability of the Service. As with all radio based systems the Service may be affected by a number of local factors, such as building materials, tree cover and even weather conditions, the number of people using the network, the movement between locations, damage to the network and so on. Data reception or speed may not be as good indoors or using WiFi. We cannot guarantee that your Services will be uninterrupted, timely, secure, error-free, or that it will meet your specific requirements.
2.4. We may modify or suspend the service wholly or partially, with or without notice, if such action is deemed necessary by us; or if we are requested by an authorised authority; or are required to do so by legislation; or for other technical, maintenance, security reasons; or other valid reasons. All reasonable efforts will be made to minimise such service disruptions. You will have to pay for all Charges during any such service disruptions unless we decide otherwise.
2.5. Reliance on data session content made over the Network is at your sole risk. We will not be liable for any content sent or received by you. We make no representation as to the quality, accuracy, correctness, completeness or suitability of any data session content. You acknowledge that call or data session content may be protected by copyright, trademark or other intellectual property rights. You accept and agree that content may be manipulated, distorted, adapted, modified, stored or forwarded by others without restriction on wireless networks and the internet, and we will not be responsible or liable for such acts. You agree not to manipulate, distort, adapt, modify or forward any other content without the prior consent of the holder of the rights in such content. We do not accept responsibility for the security of data sessions; when you conduct a data session, you do so at your own risk and are solely responsible for adopting such appropriate security measures against unauthorised access to and interference with your equipment (or associated software/hardware and data) as may be necessary.
2.6. We make no representation and give no warranty as to the content, quality, availability, suitability or timeliness of any Third Party Service. We reserve the right to suspend or withdraw access to Third Party Services on a temporary or permanent basis at any time. Third Party Services are used at your sole risk and we are not liable for any loss or damage suffered by you arising from the use of such services. We may be required to bill you for such services. This clause includes, but is not limited to, the use of Services to access third party websites not controlled by us. We accept no responsibility for their content or services and no endorsement or approval of such sites by us may be implied.
2.7. We reserve the right, without prejudice to any other provisions of this Agreement, to issue such reasonable instructions or policies, either directly to your Equipment or by making available on www.5GBroadband.ie, concerning the use of the Services as may be necessary in the interests of; safety, quality of service, other customers, internet services as a whole, or for any other valid reason. These may include acceptable use or fair use policies which provide more detail about the rules for use of certain Services in order to ensure that use of the Services is not excessive, to manage the Network, to combat or prevent fraud, or any security or vulnerability threats, and where the Services we offer or may introduce require certain rules, to ensure they can be enjoyed by all of our customers. If a fair usage policy applies to your account this will be detailed in your Price Plan, which sets out acceptable usage. You agree to comply with any policy (including any amended policy) as issued by us from time to time that applies to your use of the Services.
2.8. If you are under 18 you are not allowed access any services which are specified by us for customers who are aged 18 or over. If you are aged 18 or over and wish to access these services, you must meet the requirements of our age verification process.
- YOUR OBLIGATIONS
3.1. You agree that you are responsible for the acts and omissions of all persons using the Services and Equipment under this Agreement. Without any prejudice to any provision of this Agreement, you agree:
• to adhere to and use the Services in accordance with this Agreement, any other reasonable requests or instructions we give to you under this Agreement and/or the instructions of an authorised authority and you understand that failure to comply with same entitles us to disconnect the Services in accordance with these Terms;
• the information on your application form is accurate and you will provide any further information and assistance, as may be reasonably requested by us. Such requests may relate to our ability to enable the delivery of Services to you; to investigate any faults or issues; and to investigate to the manner of using or provision of the Services, including any alleged offences;
• to not use, or permit the use of, the Service or the Equipment for any improper, abusive, indecent, obscene, unlawful, harmful, unauthorised, defamatory or fraudulent purpose or to cause any injury, offence or annoyance to any person or in a way that breaches another person’s rights or for any commercial purpose (including the sending of automated or unsolicited messages to any person);
• to not use, or permit the use of, the Service or the Equipment so as to cause the operation of the Network or the quality of service to be jeopardised, impaired or interrupted or to interfere with the integrity or security of any telecommunications or IT network or system. For the avoidance of doubt, you may not resell the Service;
• to only use approved Equipment with the Network, to comply with all laws, regulations and user guides governing its use and to remain solely responsible for the manner in which the Equipment is used;
• to promptly pay all Charges and to promptly notify us of any change of name, address, other contact details or cessation of the Service by you;
• to tell us immediately by telephone, if our Equipment is lost or stolen or damaged. You will remain liable for all Charges incurred until we are specifically aware of same. We will provide a replacement Equipment and we may charge you for this replacement Equipment. The loss or inability to use the Equipment does not automatically terminate this Agreement or your liabilities; and,
• to indemnify and hold us harmless against all liabilities, claims, damages, losses, expenses, costs and proceedings, howsoever arising from any breach of this clause.
- CHARGES AND PAYMENT
4.1. We offer a range of Price Plans with different rates and methods of charging. You must pay all Charges incurred through your service usage or Equipment whether or not incurred by you personally (including VAT arising on the charges) and for all costs incurred in enforcing this Agreement through one of the payment options we make available to you. Legacy price plans may not always be available.
4.2. We may require you to pay a deposit as security for payment of Charges. A deposit is refundable after termination of this Agreement or after a satisfactory payment record is established and you have paid all amounts owing to us. Advance payments may also be required, which will be credited to your account. No interest will accrue on any deposit or advance payment.
4.3. We may choose the manner, time and methods as to how all Charges, deposits or advance payments will be paid. We reserve the right, at any time, to set-off any sum owing by you to us against any sum due by us to you, whether under this or any other agreement with us. We reserve the right to charge you reasonable administration and collection costs for failed payments or non-payments. This includes, but is not limited to, a charge for each occasion a direct debit payment fails (provided the failure is not caused by us).
4.4. Your bill will be provided on a periodic basis (usually monthly) and will state the amount you owe to us and the due date of payment. By default, your bill is provided to you online via electronic format. If you would prefer to receive your bill in a paper format, please contact Customer Care and we will arrange this for you. We may for operational reasons change our billing methods and periods and issue interim bills if or where necessary. A charge may apply for additional copies of a bill.
4.5. All Charges and other payments must be paid by the due date specified on the bill. You may be charged a late payment fee if you do not pay your bill by the due date specified on the bill. VAT at the appropriate rate will be added to all bills unless otherwise specified. The default payment method is direct debit unless otherwise communicated to you.
4.6. We charge for your price plan in advance. Therefore, on your bill, the service charges are for the upcoming month.
4.7. Where you have consented to credit insights, you understand and agree that if you allow your account to fall into arrears by not paying your bills in full and on time, information on your payment performance may be shared with other providers of landline, broadband and mobile services through the provision of the information to a database operated by the service providers called credit insights. Other providers of the same services who also supply information on payment performance of their customers to the credit insights database may check this information when you apply for their services in the future to help them assess your credit worthiness. The information shared with credit insights includes name, address, and date of birth and account details and will be held on the database for 6 years from the date your information was shared with credit insights. Where you apply to us for services, we may make searches about you on the credit insights database to help us to decide whether to accept your application. Where you do not agree to your information being provided to the credit insights database you have the choice of not purchasing service from us.
5.1. You can’t use the service while located outside the Republic of Ireland.
- DATA PROTECTION: HOW WE MAY USE YOUR INFORMATION AND PERSONAL DETAIL
• processing your application,
• conducting credit and anti-money laundering check.
• supplying you with our products or Services,
• administering your account,
• calculating usage, charges and invoicing,
• customer services and the efficient management of call and traffic data. monitoring and recording calls to or from our Customer Care support service for training and quality purposes,
• Customer record purposes and in order to track reported problems;
• to prevent, detect and investigate fraud or any other criminal activity;
• to investigate improper use of the Services or the Network; or
• to review aggregate usage behaviour on the network and billing history for pricing, statistical and Customer service purposes.
6.3. The use of your information for purposes other than those outlined in this Agreement will be subject to your consent as given in your Customer Acceptance Form and your authorisation. If you wish to change your marketing preferences or advance data preferences at any time, please contact us
6.4. Personal data will be retained for a reasonable period in a secure environment in accordance with our legislative obligations under the Data Protection Legislation.
6.6. 5G Broadband will respect your rights (as defined by Data Protection Legislation).
6.7. 5G Broadband, will as part of any dispute resolution process, between itself and you, disclose such personal data as it deems reasonable and necessary, to the arbitrator/mediator in confidence.
6.8. We may in certain limited circumstances disclose certain information regarding the accounts of Customers who are under the age of 18 years to the parents or guardians of such Customers who have registered with us for this purpose and who comply with the verification procedures specified by us. However, we may at our absolute discretion refuse to disclose any such information to any person in the event that we are not satisfied that the person requesting the information is the person who has registered with 5G Broadband for this purpose.
6.9. If you are not registered with us, we shall not provide you with any statements in relation to your account or records of calls made or received in the normal course of the Service.
7.1. We may immediately, without notice, suspend or terminate the Service wholly or partially for any valid reason, including without limitation, where:
• you do not comply with, or we in our reasonable opinion consider that you are not complying with, the terms of this Agreement;
• you breach any provision of the “Your Obligations” section;
• you engage in any activity (or permit any activity) which we, in our sole discretion determine or consider
o to be contrary to this Agreement, existing legislation or regulations applicable to provision of the Service or
o is or is likely to have an adverse impact on the quality of the service or the integrity of the Network.
• you fail to pay us any monies due under this Agreement or any other agreement with us on the due date specified in any bill or we reasonably believe that you are, or will be, unable to comply with payment obligations, or represent a credit risk as may be determined by us from time to time;
• if the Network requires modification or maintenance or for security or technical reasons it is not possible to provide the Services;
• we are unable to contact you following reasonable efforts.
7.2. During any period of service suspension, you will remain liable for all Charges unless we decide otherwise. We reserve the right to reconnect you to the 5G Broadband Network and to charge a fee for each suspended subscription and/or require revised payment terms (including security payments).
8.1. this Agreement may be terminated by either party by giving at least 30 days’ notice.
8.2. If you terminate this Agreement during your Minimum Term, you will have to pay the sum of your monthly recurring charge for the amount of time remaining in your Minimum Term. Where the Agreement is terminated all charges will continue to accrue and be payable until the date of termination, depending on the circumstances.
8.3. Aside from any other provision contained in this Agreement, we may, by written notice, terminate this Agreement with effect from the date set out in the notice, and cease to provide the service, where:
• there is a failure by you to observe or perform any term or obligation set out in these Terms, this Agreement or any relevant law;
• you fail to rectify the reason which has given rise to a suspension of the Service under our Suspension Clause, within 14 days of the suspension being imposed;
• you supply us at any time with false, inaccurate or misleading information;
• you are adjudicated bankrupt, become insolvent or make any composition or arrangement with or assignment for the benefit of creditors; or,
• if for any reason we are unable to provide the Service.
8.4. If we terminate the Agreement under clause 8.3 during the Minimum Term, you will have to pay the sum of your monthly recurring charge for the number of months remaining in your Minimum Term.
8.5. You can end the Agreement without paying a cancellation fee if we make publicly known or directly tell you that there is a change to the Terms we commit to providing you and you do not accept the change by notifying us within 30 days of the date we make publicly known or directly tell you about the change.
8.6. Upon suspension or termination of the Agreement, we will disconnect your service from the 5G Broadband Network. You are required to return Equipment to the nearest store or 5G Broadband warehouse.
8.7. Services are supplied for domestic use in the Republic of Ireland. We will monitor the use of service on the 5G Broadband Network to ensure it is being used in Ireland. In circumstances where there is no usage in Ireland following activation, we reserve the right to deactivate the service without further notice.
9.1. We will exercise such reasonable skill and care in the provision of the service as may be expected of a reasonably competent mobile telecommunications Network Operator. Except as expressly stated in this Agreement, all conditions, terms, warranties and representations (whether express or implied by law) in relation to the provision of the Service are excluded to the fullest extent permitted by the applicable law. As you are a consumer, the terms of your Agreement will not affect any statutory rights which you may have under any law and which we cannot limit or exclude under any contract or agreement with you.
9.2. We will have no liability to you (or to anyone claiming through you) for any direct or indirect or consequential loss suffered (whether or not foreseen or foreseeable), including loss of profit, or loss of goodwill for any reason. Scenarios where this applies include, but are not limited to, the following:
• failure, interruption, delay, suspension or restriction in providing the Service which is due to any act of God, government control restrictions or prohibitions, pandemic or any other act or omission of any public or regulatory authority (whether local, national, international or supranational), an act of default of any supplier, agent or other person, strikes, work stoppages or labour disputes or any other cause whatsoever which is beyond the reasonable control of 5G Broadband or any other Service issue or cause whatsoever;
• any unlawful or unauthorised use of or access to the Network, service or Equipment by you or third parties;
• any claim arising out of any act or omission by you, your servants, or agents, or arising out of any reliance placed by such persons on content;
• any valid suspension of the service or termination of the Agreement;
• any claim arising in relation to the provision (or non-provision), maintenance or use of telecommunications lines, channels, equipment, networks or services or arising out of transmissions being dropped or connections being lost for any reason.;
• any loss, theft or malfunction of the Equipment.
9.3. We will not be liable for any indirect or consequential loss or damage whatsoever (whether it is foreseen or unforeseen) including but not limited to loss of profits, data, revenue, business, anticipated savings, or goodwill. Nothing in these terms will have the effect of excluding or limiting the liability of 5G Broadband for death or personal injury resulting solely from its act or omission. Otherwise, any liability we have to you under this Agreement will not exceed the sum of €500 per claim.
9.4. We will not be liable for the effects upon you, or upon any electronic or radio systems in equipment, vehicles or aircraft in your vicinity, of any emissions or transmissions to, from, through or by the 5G Broadband Network and/or the equipment.
9.5. We accept no liability whatsoever for;
• any product or service advertised or promoted, offered or sold by third party service providers for use on the Network or otherwise, including any device used in conjunction with the service, or;
• any omissions and/or errors which may be included in any marketing communications in this regard.
- CUSTOMER SUPPORT, MAINTENANCE, CODE OF PRACTICE AND COMPLAINTS
10.1. The various customer support and maintenance services provided by us change from time to time but details of the most up-to-date services are available at www.5GBroadband.ie/contact/. If you are a customer with special needs (for example an elderly or disabled customer) we can provide you with Services and products for your needs.
10.2. If you are unhappy about the Services or if you wish to raise a dispute with us in relation to anything in this Agreement, contact Customer Care for detail on procedures. If, at the end of the complaints process, you feel your complaint has not been properly addressed, you can contact the Commission for Communications Regulation at www.comreg.ie.
11.1. If we need to send you notices under this Agreement, we will send them to you by phone, post, email, SMS, via any 5G Broadband application that you are using as part of the Services or by uploading them to www.5gbroadband.ie. We will use the contact details you have provided to us and you must tell us about any changes to your contact details. We will treat any notices we send you by post, email or SMS text as having been received by you within a reasonable amount of time after we send them. We will treat any notices we make via www.5GBroadband.ie or any 5G Broadband application that you are using as part of the Services as having been notified to you from the date of publication.
11.2. This Agreement is governed by Irish law and subject to the jurisdiction of the Irish Courts. Any reference to any legislative act or provision will, unless the context otherwise requires, be considered as a reference to such act or provision as amended, re-enacted or replaced. Where we exercise any of our powers under this Agreement, such exercise will not prejudice or affect the exercise of any other right or remedy which may be available to us.
11.3. This Agreement is the complete agreement between you and us. Any provisions of this Agreement which are intended by their nature to continue, or to come into effect after termination or suspension, will survive termination or suspension of this Agreement and continue in full force and effect. If any of the terms of this Agreement are not valid or enforceable this will not affect the other terms. We may replace any term of this Agreement that is not valid with a similar term that is. Any waiver, concession or extra time we allow you is limited to the specific circumstances and case in which it was given and does not affect our rights under the Agreement in any other way.
12.1. Additional Services: optional services which are provided by third parties and/or 5G Broadband which are charged in addition to your bundle allowance and out-of-bundle services and which may be cancelled at any time.
12.2. Agreement: the agreement between you and us comprising the Terms, along with the terms of any of the following which may be applicable;
• your application form
• any service specific terms and conditions which relate to specific services chosen by you,
• your Welcome Letter,
• your Price Plan,
• and/or promotions.
12.3. Authorised Contact: an individual that you can choose to appoint as your agent to deal with 5G Broadband on your behalf. They will have full access to your account, including access to all personal and account information, including Customer Information, relating to all services being used on your account and will be able to enter into agreements on your behalf.
12.4. Card: a card which contains your access detail and enables you to access 5G Broadband Services.
12.5. Customer: a customer who receives periodic bills for use of the Service.
12.6. Charges: the charges for the Services, whether Bill Pay or PAYG, as published on www.5gbroadband.ie, including, but not limited to, connection charges, monthly rental or price plan charges, data usage charges, any applicable additional usage charges calculated according to the rates prevailing from time to time, administrative charges and charges for Third Party Services which the Customer may choose to receive.
12.7. Customer the individual or entity who accepts these terms and conditions, and, where applicable, who uses the Service and/or signs the application form and remains an active Customer on the Network, or any person reasonably appearing to us to be acting with such individual’s or entity’s authority.
12.8. Customer Care: the customer support and care channels which we offer to you, which can be viewed on www.5gbroadband.ie.
12.9. Customer Information: all content, including any data, information, video, graphics, sound, music, photographs, software and any other materials (in whatever form) transmitted, published, disseminated, distributed or otherwise made available by or on behalf of you, via email, website or otherwise, using the Services.
12.10. Data Protection Legislation: Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (the GDPR), the Data Protection Acts 1988 and 2018, any other relevant data protection and privacy law and any amendment, replacement or supplement thereto, from time to time.
12.11. Data Sessions: a connection to the internet or mobile internet established using 2G/3G/4G/5G, or other technology made available over the Network.
12.12. End-User: an individual, who may be using services under your account, who you can choose to appoint to your account in order for them to view certain information about their service usage on your account.
12.13. Equipment any 5G Broadband supplied or Third Party equipment as required for the supply and use of the Services and provided to you by us for such purposes; it means, unless otherwise specified, the handset or other terminal or modem (e.g. PDA/dongle for mobile broadband), the 5G Broadband Card and/or any other equipment which is provided by 5G Broadband to the Customer pursuant to this Agreement in connection with the Services.
12.14. EU Roaming Regulations: Roaming Regulation 2012 (EU) No 531/2012 as amended.
12.15. Minimum Term: the minimum period for the supply of the Services, such period to be as specified on your application form, Welcome Letter or as specified in the service specific terms and conditions commencing on the commencement date unless otherwise agreed between the parties.
12.16. Network: all of the 5G Broadband and other mobile telecommunications networks and systems used to provide the Services, including all of the cables, exchanges, transmitters, receivers, computer hardware and software, and other equipment and facilities by which the Services are provided (excluding equipment owned or used by the Customer and by other users and Customers of the Services).
12.17. Network Operator: a mobile telephony service provider.
12.18. Price Plan: the price plans made available by us for Services chosen by you.
12.20. Roam / Roaming: a Service which allows you to use the Equipment on other Network Operator’s networks, usually outside the Republic of Ireland, subject to the EU Roaming Regulations.
12.21. Service(s): means any service that we provide to you under this Agreement. It may include any or all (as the case may be) of the following services: airtime service enabling access the Network (allowing you to send and receive data) and any Additional Services we agree to provide to you.
12.22. Terms: the terms and conditions on which you, the Customer, agree to avail of the Services as set out herein.
12.23. Third Party Services: any service promoted or provided by third parties to the Customer over the Network.
12.24. 5G Broadband: 5G Broadband Ireland Limited, which includes the terms “we” “us” and “our”.
12.25. Website: www.5gbroadband.ie or any such other website or URL which we may dictate to you from time to time.
12.26. Welcome Letter: a document which 5G Broadband may provide to you which contains information on your Agreement.
- 5G Broaband Service
13.1. The following terms and conditions apply to use of the 5G Broadband service and are in addition to and form part of the General Terms and Conditions of the 5G Broadband Service as provided by 5G Broadband Ireland Limited (“5G Broadband”). In the event of any conflict between these terms and conditions and the terms and conditions set out above, these terms and conditions shall prevail in respect of the 5G Broadband service. The 5G Broadband allows Customers data usage services (subject to these terms and conditions) via their 5G Broadband modem.
13.2. 5G Broadband is subject to
• 24 month contract at €49.99 per month.
• 18 month contract at €54.99 per month.
• 12 month contract at €59.99 per month.
• 1 month contract at €69.99 per month.
13.3. Pricing subject to change and offer subject to stock availability.
13.4. A monthly data usage is unlimited.
13.5. 5G Broadband reserves the right to take such action as it considers reasonably necessary, including (but not limited to) imposing a usage bar, suspending or terminating access to the 5G Broadband service where 5G Broadband (as it in its sole discretion shall determine) considers that;
• such action is in the Customer’s best interests, including (but not limited to) avoiding unusually or excessively high billing invoices;
• the Customer represents a credit risk to 5G Broadband;
• a Customer’s use of 5G Broadband is or is potentially fraudulent or illegal; or
• the Customer’s use of 5G Broadband is adversely affecting the 5G Broadband Network or other 5G Broadband customers’ ability to use or access other 5G Broadband services provided using the 5G Broadband Network
13.6. 5G Broadband reserves the right to withdraw 5G Broadband generally or from any particular Customer at any time and to vary or amend any element of the 5G Broadband at any time without further notice. These terms and conditions may be varied or amended by 5G Broadband for any valid commercial technical or operational reason and in compliance with Clause 5 of the General Terms and Conditions of the 5G Broadband Service.
13.7. Any unused data within a monthly data download allowance cannot be carried over from one month to the next.
13.8. Data Roaming is excluded from the 5G Broadband. For the avoidance of doubt this service will only work within the Republic of Ireland.
13.9. 5G Broadband is subject to network coverage and availability. Unless otherwise stated any speeds referenced are maximum achievable speeds and actual broadband speed may vary based on a number of factors.
13.10. The same return policy applies for new and ‘As New’ Equipment. If for any reason you wish to return your 5G Broadband Equipment to the store, you can do so within three days and receive a full refund on all domestic charges incurred during this time. You will also receive a full refund of your first month’s 5G Broadband tariff and no termination charges will apply. Just remember that, in order to avail of this returns policy, the modem must not be faulty due to damage caused to it whilst in your possession and must be returned complete with proof of purchase, packaging, cables, software CD and user guide. Where you are dealing as a consumer this does not affect your cancellation rights and other rights you may have under the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013.
13.11. Eligibility is determined by 5G Broadband in accordance with these terms and conditions.
13.12. 5G Broadband reserves the right to vary and/or cancel the promotion at any time for valid commercial, technical, operational and/or regulatory reasons.
13.13. We reserve the right at our absolute discretion to vary, delete or add to any of these Terms and Conditions.
13.14. See www.5gbroadband.ie for full T&Cs.