Privacy Policy
Odyssey 5G Broadband Limited

This Privacy Policy describes how Odyssey 5G Broadband Limited (“we”, “us” or “our”) collects, uses, discloses, and protects your personal information when you use our website and broadband services. It also outlines your data protection rights and how the law safeguards you.

By using our website or services, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Definitions
Account: Your customer profile used to access our services.

• Company: Odyssey 5G Broadband Limited (registered in Ireland).
• Cookies: Small text files placed on your device to collect data and enhance your experience.
• Country: Republic of Ireland
• Device: Any device used to access our services, including computers, tablets, and smartphones.
• Personal Data: Any information that can be used to identify an individual.
• Service: The broadband services and website offered by 5Gbroadband.ie.
• Service Provider: Third parties who process data on our behalf (e.g. payment processors, analytics providers).
• Usage Data: Data automatically collected during your use of our website or broadband service.
• Website: www.5gbroadband.ie
• You: Any user, customer, or person accessing our services.

 

2. What Personal Data We Collect
We may collect and process the following categories of personal data:

• Contact details: Name, address, phone number, and email.
• Account data: Username, customer number, billing history.
• Usage data: IP address, browser type, device information, location (if enabled), and access logs.
• Service data: Broadband usage statistics, network activity, fault reports.
• Marketing preferences: Opt-in/opt-out settings for promotional communications.
• Technical data: Cookies, device identifiers, and website navigation behaviour.

 

3. How We Collect Your Data
We collect personal data through:

• Direct interactions (sign-up forms, customer care calls, billing)
• Automated technologies (cookies, log files, usage tracking)
• Third-party providers (e.g. credit reference agencies)

 

4. How We Use Your Data
We use your data to:

• Provide, manage, and improve our broadband services
• Set up and manage your account
• Process payments and issue invoices
• Monitor service quality and usage patterns
• Communicate service updates, changes, or faults
• Send promotional messages (where you’ve opted in)
• Comply with legal and regulatory obligations
• Investigate fraud, misuse or network abuse

 

5. Legal Basis for Processing
Under GDPR, our lawful bases for processing include:

• Contractual necessity: To provide you with broadband and billing services
• Legal obligation: To comply with laws (e.g. tax, data retention)
• Legitimate interests: To improve services and protect our network
• Consent: For marketing or optional services where required

 

6. Cookies and Tracking
Our website uses cookies and similar technologies for:

• Website functionality
• Analytics and performance measurement
• Remembering preferences (e.g. language, login)
• You may refuse cookies through your browser settings, although this may impact your experience.

 

7. Sharing Your Personal Data
We may share your data with:

• Service providers (hosting, billing, analytics)
• Credit reference and fraud prevention agencies
• Legal and regulatory authorities (as required by law)
• Our affiliated companies or corporate partners (if applicable)
• Third parties in business transfers (e.g. mergers, acquisitions)

 

We never sell your personal data to third parties.

 

8. International Transfers
If your data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place (such as EU Standard Contractual Clauses) to maintain a high level of protection.

9. How Long We Keep Your Data
We retain your data only for as long as necessary:

• For the purposes it was collected
• To comply with legal obligations (e.g. tax, fraud prevention)
• To resolve disputes and enforce agreements

 

Typically, this means:

• Account records: up to 6 years after closure
• Marketing preferences: until you withdraw consent
• Website usage logs: up to 1 year

 

10. Your Data Protection Rights
Under GDPR, you have the right to:

• Access your personal data
• Request rectification of inaccurate data
• Request erasure (right to be forgotten)
• Restrict processing
• Object to certain types of processing (including direct marketing)
• Request data portability
• Withdraw consent at any time

 

To exercise these rights, please email: info@5gbroadband.ie.

11. Data Security
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, loss, or alteration.

However, no system is completely secure. You share data with us at your own risk.

12. Children’s Privacy
Our services are not intended for children under 13 years old. We do not knowingly collect personal data from minors without parental consent. If you believe a child has provided us with personal data, please contact us immediately.

13. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of these third parties. Please review their privacy policies before providing any personal information.

14. Changes to This Policy
We may update this Privacy Policy from time to time. Any significant changes will be posted on this page and, where applicable, communicated to you directly.

Last updated: [Insert Date]

15. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:

Odyssey 5G Broadband Limited
Unit A1-A4, Greenogue Square, Greenogue Business Park, Rathcoole, Dublin, Ireland D24 Y938
Email: info@5gbroadband.ie
Phone: 01 963 63 63
Website: www.5gbroadband.ie